Terms & Conditions
RATE ASSURANCE: The U.S. Chauffeur Services guarantee that the hourly or transfer rate quoted for a specific vehicle and trip will be the basis for your billing charges. Quoted transportation fees for airport service include airport taxes, parking, and tolls. These fees will be disclosed at the time of quotation to avoid any unexpected pricing. If there are any additional requests made by the customer during the service, they will be reflected on the final invoice.
CANCELLATIONS: We have a specific cancellation policy in place. For further details, please refer to our Cancellation Policy section for more information.
CONTACT INFORMATION: In order to ensure that our team can reach the passenger(s) directly, a valid mobile number is required. Our in-house team will be the only ones with access to your email address and phone number. U.S. Chauffeur Services will not be held responsible for any missed pickups due to failure in providing the correct contact information.
CLEANING FEES: Smoking is not allowed in any of our vehicles and a minimum fee of $250 will be charged for each carpet or seat burn, in addition to a $300 detail/sanitation fee. If the vehicle is left in an unusual state of dirtiness or disarray due to the customer’s carelessness, a minimum sanitation/detail fee of $300 will be applied. A minimum sanitation/detail fee of $700 will be applied for any bodily fluids or pet stains found in the vehicle. Spilled drinks that leave stains on the upholstery will result in a minimum sanitation/detail fee of $400.
ITEMS: Please note that U.S. Chauffeur Services is not liable for any personal belongings left behind in the vehicle, including but not limited to loss or damage of such items. It is the passengers’ responsibility to ensure they have retrieved all personal items before exiting the vehicle.
TIP: If you wish to leave a TIP for the chauffeur or any other staff member, the tip will be received in full by that individual. You may leave the tip in cash directly or request that our team add it to the final service charge.
If you have any further questions or concerns, please feel free to contact us through Email, WhatsApp or Phone Call